COVID-19: How We’re Responding
Shopping with Ethan Allen During COVID-19
As we continue to serve our clients during the COVID-19 pandemic, we have three guiding priorities:
- Ensuring the health and safety of our clients and associates
- Continuing to offer exceptional service, from design to delivery
- Preserving the quality standards that we’ve built our reputation on
Below, you’ll find answers to some of our clients’ most frequently asked questions regarding ordering, delivery times, and how we’re working to ensure the safety of our associates and clients. We thank you for your patience and for standing with us during these challenging times.
Why are furniture orders taking longer than usual?
Ordering from Ethan Allen has never been a “fast furniture” experience. We custom-craft about 75% of our products in our North American workshops, most of it to order, and true customization and craftsmanship take time.
Due to the worldwide shortage of raw materials for some products, we are experiencing temporary delays from our suppliers and artisans. We want to assure you we're working hard to get your order to you as soon as possible.
From increasing our manufacturing capacity to finding ways to be more efficient in our distribution and delivery, we’re doing everything within our control to minimize delays. What we are not doing is opting for lower-quality materials or compromising on our quality standards.
How will I know how long my order will take?
For orders placed on our website, near the Add to Cart button on the product page, you’ll see our most up-to-date estimate of how long delivery will take. If you’re ordering in the Design Center, ask your designer for details on your order timeframe.
Once you’ve placed your order, can click here to check the status of your order, whether you placed it online or in the Design Center. You can also navigate to our Order Status page by scrolling to the bottom of our home page and clicking on Client Services > Order Status.
You’ll be asked for three pieces of information:
- Your order number
- Your zip code
- Your email address
We give our most accurate estimate of how long your order will take. At the same time, supply availability can be unpredictable, and the timeline we provided at the beginning may change due to unforeseen circumstances.
How will I know when my order is about to be delivered?
If you ordered an in-stock item that ships via Parel Post, you’ll receive an email when your order is shipped.
If you ordered an item that arrives via Premier In-Home Delivery, your order goes from our workshops or our vendors to one of our distribution centers, and from there, it goes to your local service center for inspection and delivery scheduling. We will call you to schedule your delivery.
Will your delivery specialists be wearing masks?
One of the hallmarks of the Ethan Allen experience is the respect with which our delivery specialists treat you and your home.
• If your community is under a mask ordinance, we comply with all local regulations regarding masking and social distancing.
• If masks aren’t required in your area, but you prefer that our delivery specialists wear them, let us know when we call to schedule your delivery.
I prefer to work with an interior designer on my order. Is it possible to do that online?
Yes! You can communicate with your designer via video chat, email, or text. Share as much as you can with them, including video or images of the space you want them to consider.
In return, they’ll send images of products, screenshots of your design from our 3D Room Planner, and a link to an incredibly realistic digital 360° walkthrough of your design (that’s one of our clients’ favorite parts of the experience!).
Your designer can also send images of fabrics and finishes, and they can arrange for swatches to be delivered to your home at no cost.
Are your designers still making home visits?
We recommend calling your designer or checking with your local Design Center about the possibility of having a designer take a look at your space. In areas where home visits are possible, we follow masking and social distancing guidelines while in your space.
In the event that a home visit isn’t possible, you can use our EA inHome® app to preview furniture and accents in your space. It’s not as accurate as having a designer take measurements, but it gives you a ballpark idea of whether your pieces will fit.
Is it safe for me to work with my designer at the Design Center?
Unless local regulations require our doors to be closed, they are open!—and we’re ready to serve you. Visit ethanallen.ca/locations to check our hours, or give us a call to make sure a designer is available for you.
We follow all local ordinances related to social distancing and masking; even if they aren’t required, your designer will wear a mask if you request it. If you have specialized needs regarding safety, call ahead and let us know, and we’ll do everything we can to make you as comfortable as possible.
Still have questions?
Don’t hesitate to contact us. Here are some options:
• Call your local Design Center.
• Call Ethan Allen Client Services, between the hours of 8:00 a.m. and 4:00 p.m. Eastern time, at 877.386.9741.
• Email us at CanadaCS@ethanallen.com.