Questions about ordering?
Contact our client services department at 1.877.386.9741
Premier Home Delivery & Parcel Post Shipping
Ethan Allen will select and utilize the best shipping method for your order based on the item and its packaging. Our product detail pages display the availability and shipping method.
PREMIER HOME DELIVERY
What makes our in-home delivery hands down above the rest? Our skilled delivery team inspects and prepares each item before carefully assembling (when appropriate) and placing it in your home.
Delivery rates are based on the driving distance from the closest design center to your home and the total purchase amount.
|Premier Home Delivery Service Charge:|
|$75 for purchases up to $2,000|
|$129 for purchases over $2,000|
|$129 for purchases up to $2,000|
|$229 for purchases over $2,000|
|$299 for any purchase|
|More than 225 kilometers:|
|5% of order total, $399 minimum|
We currently ship to destinations within Canada. We regret that we cannot ship to international locations.
All orders are subject to review and final acceptance by Ethan Allen. Special services—such as island deliveries requiring ferry service and deliveries to remote locations with limited access—will be quoted and coordinated by our Internet Service Center professionals.
Home delivery is scheduled by appointment. Once your item(s) arrive at the Ethan Allen service location, a client services representative will call you to schedule your in-home delivery appointment.
PARCEL POST SHIPPING
Many items ship via parcel post ground service. In-stock items should arrive at your home within 3 weeks of receipt of your order. However, some items require additional handling time. If this applies to your item(s), it will be noted on the product detail page(s).
Once your order is placed, here’s what you can expect:
Items shipping via UPS:
When your order is accepted, you will receive a confirmation email. We estimate that in-stock items will arrive at your home within 7 business days of receipt of your order. If you have any questions regarding the status of items shipped via UPS, please contact our Internet Service Center and a client services representative will be happy to assist you.
Items delivered via our Premier Home Delivery service:
When your order is accepted, you will receive a confirmation email that includes contact information for the Ethan Allen Service Center that will complete your in-home delivery.
If the original estimated delivery time frame changes, your local Design Center or our Internet Service Center will contact you to provide updated information. When your order arrives at our Service Center, a client services representative will contact you to schedule your in-home delivery appointment. If you have any questions regarding the status of your item(s), please contact your local Design Center or our Internet Service Center and a client services professional will be happy to assist you.
In-home delivery items are unpacked, inspected, and prepared prior to delivery and will be set up in your home. We regret that we cannot install electronic equipment in our furniture. Delivery time may be extended for remote locations more than 75 kilometers from a Design Center.
Before purchasing products; be sure to consider windows, closets, heating vents and electrical outlets within the room. We strongly recommend using our room planner to plot your furniture placement. Be sure to include all items you plan to purchase, and include smaller items such as accent tables, benches, and ottomans as they have a space impact in any room.
Measure your electronics and components
Measure your television and other components that you would like to place inside of your furniture. You should measure your television, or the television you intend to purchase, before you purchase the furniture you plan to house it in or on and have the outside dimensions available in width, depth, and height. This is very important as, for example a 48" (122 cm) television may be more than 48" (122 cm) wide overall.
Not sure? We’re here to help.
Our seasoned professional design consultants take all the guesswork out of decorating and measuring. We’re ready, willing, and more than able to help you. Visit your local Ethan Allen design center to receive our complimentary design service.
About our products
We are proud of our products and have referenced wood and manufacturing techniques in general terms throughout this web site. Wood/veneer species, product composition, and manufacturing techniques vary by product and collection and may change over time without notice. For current detailed information please ask a design consultant. All prices and services featured on our web site are optional with each design center. All prices on our website are reflected in Canadian dollars. All items on this web site are not necessarily displayed in every local design center. Consult your local design center for pricing and availability. Every effort has been made to ensure the accuracy of prices, item numbers, and dimensions; however, we regret we cannot be responsible for typographical errors. Final products may vary in color, finish, size, fabric, or other features. Electronic equipment is not included. “Starting at EBP” prices reflect the price of the piece in starting grade fabric/leather and/or without any options. Items are not necessarily shown in starting grade fabric/leather and/or without any options. Prices for upholstery are determined by fabric(s)/leather(s) chosen and by optional extras such as contrast pillows, dual fabric, down cushions, or contrast welting/fringe. Prices for select furniture are determined options chosen such as finish and/or fabric/leather. Certain collection names are proprietary and are owned by Ethan Allen Global, Inc.
All pricing on our website is reflected in Canadian dollars.
Online purchase terms and conditions
The terms and conditions of sale for ethanallen.ca ("web site”). We are a part of Ethan Allen Global, Inc. and its subsidiary Ethan Allen Retail, Inc., ("Ethan Allen”). Ethan Allen has a national network of company operated and independently operated design centers ("Ethan Allen Design Centers”) that sell and deliver Ethan Allen products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.
Product warranty information
Since 1932, Ethan Allen has been dedicated to providing clients with quality products and exceptional service. Our exclusive furniture warranty reaffirms that commitment to our valued clients. Please take the time to read our warranty information before you make a purchase.
© 2008-2012 Ethan Allen Global, Inc., Danbury, CT. All rights reserved. “Ethan Allen” is a registered service mark and registered trademark of Ethan Allen Global, Inc.