Questions about ordering?

Contact our client services department at 1.877.386.9741

Free Local Delivery, Shipping, and Policies

Ethan Allen shall select and utilize the best shipping method for your order based on the item and its packaging. In-home deliveries within local delivery areas of an Ethan Allen Design Center are free.

In-Home Delivery Fees:

• Local Delivery Area - delivery charge is free
• Outside Local Delivery Area - delivery charge is $199
• Extended Delivery area: - delivery charge is $299
• (National) Beyond Our Extended Area: delivery charge is $499
• For additional or remote areas, please contact us for rates

Items shipping via parcel post - Based on order total:

• Orders up to $100 – shipping charge is $20.00
• Orders from to $101 to $200 – shipping charge is $30.00
• Orders from to $201 to $300 – shipping charge is $50.00
• Orders from to $301 to $500 – shipping charge is $60.00
• Orders over $500 – shipping charge is $80.00

We can only ship to destinations within Canada. Rush delivery is not available. We regret that we cannot ship to international locations. Special and remote location deliveries such as island deliveries requiring ferry service will be special quoted and coordinated by our Internet Service Center professionals.

Once your order is placed, here’s what you can expect:

Items shipping via parcel post:

If you have any questions regarding the status of items shipped via parcel post, please contact our Internet Service Center professionals and we will be happy to assist you.

Items delivered by our in-home delivery service:

You will receive a confirmation email for your order which will include contact information for the Ethan Allen service location that will complete the in-home delivery.

Should the original estimated delivery dates change, your local Design Center or our Internet Service Center will contact you to provide updated information. When your order arrives at your Ethan Allen service location, they will contact you to schedule your in-home delivery. If you have any questions regarding the status of your items, please contact your local Design Center or our Internet Service Center professionals and we will be happy to assist you.

In-home delivery items are unpacked, inspected, and prepared prior to delivery and will be set up in your home. We regret that we cannot install electronic equipment in our furniture. Delivery time may be increased for orders subject to in-home delivery fees.

Measuring for your furniture delivery

Prior to placing your order, it is important that you consider where the items will be placed, and any potential delivery obstacles. It is important that your furniture be able to be delivered through all entryways, elevators and up or down any stairways. Measure the height and width of your entryways, including staircases, hallways, elevator doors and interiors. Make note of any fixtures, decorative moldings, and interior walls, ceiling heights, stairwells and banisters that may be obstacles once items are inside. Consider the furniture to be delivered and determine if it can go straight through entryways or if it will have to go in at an angle or on end.

Room measurement

Before purchasing products; be sure to consider windows, closets, heating vents and electrical outlets within the room. We strongly recommend using our room planner to plot your furniture placement. Be sure to include all items you plan to purchase, and include smaller items such as accent tables, benches, and ottomans as they have a space impact in any room.

Measure your electronics and components

Measure your television and other components that you would like to place inside of your furniture. You should measure your television, or the television you intend to purchase, before you purchase the furniture you plan to house it in or on and have the outside dimensions available in width, depth, and height. This is very important as, for example a 48" (122 cm) television may be more than 48" (122 cm) wide overall.

Not sure? We’re here to help.

Our seasoned professional design consultants take all the guesswork out of decorating and measuring. We’re ready, willing, and more than able to help you. Visit your local Ethan Allen design center to receive our complimentary design service.

About our products

We are proud of our products and have referenced wood and manufacturing techniques in general terms throughout this web site. Wood/veneer species, product composition, and manufacturing techniques vary by product and collection and may change over time without notice. For current detailed information please ask a design consultant. All prices and services featured on our web site are optional with each design center. All prices on our website are reflected in Canadian dollars. All items on this web site are not necessarily displayed in every local design center. Consult your local design center for pricing and availability. Every effort has been made to ensure the accuracy of prices, item numbers, and dimensions; however, we regret we cannot be responsible for typographical errors. Final products may vary in color, finish, size, fabric, or other features. Electronic equipment is not included. “Starting at EBP” prices reflect the price of the piece in starting grade fabric/leather and/or without any options. Items are not necessarily shown in starting grade fabric/leather and/or without any options. Prices for upholstery are determined by fabric(s)/leather(s) chosen and by optional extras such as contrast pillows, dual fabric, down cushions, or contrast welting/fringe. Prices for select furniture are determined options chosen such as finish and/or fabric/leather. Certain collection names are proprietary and are owned by Ethan Allen Global, Inc.

All pricing on our website is reflected in Canadian dollars.

Online purchase terms and conditions

The terms and conditions of sale for ethanallen.ca ("web site”). We are a part of Ethan Allen Global, Inc. and its subsidiary Ethan Allen Retail, Inc., ("Ethan Allen”). Ethan Allen has a national network of company operated and independently operated design centers ("Ethan Allen Design Centers”) that sell and deliver Ethan Allen products. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

View all online purchase terms and conditions

Product warranty information

Since 1932, Ethan Allen has been dedicated to providing clients with quality products and exceptional service. Our exclusive furniture warranty reaffirms that commitment to our valued clients. Please take the time to read our warranty information before you make a purchase.

© 2008-2012 Ethan Allen Global, Inc., Danbury, CT. All rights reserved. “Ethan Allen” is a registered service mark and registered trademark of Ethan Allen Global, Inc.